Terms of Service/Purchase

Confidently Aligned, LLC

1:1 Coaching Program

Effective Date: These Coaching Terms of Service are effective as of January 8, 2026 and apply only to clients who enroll in coaching programs on or after this date. Clients who enrolled prior to this date are governed by the Terms of Service in effect at the time of their enrollment, unless a new agreement is expressly executed.


These Terms of Service (“Agreement”) govern your purchase of and participation in any coaching program, service, course, membership, or product (“Program”) offered by Confidently Aligned, LLC, owned and operated by Jennifer Lashley (“Coach,” “Company,” “we,” or “us”).


By enrolling in a Program, submitting payment, clicking “I agree,” or accessing any materials or onboarding steps, you (“Client,” “you”) agree to be legally bound by this Agreement, whether or not you sign a separate written contract.

If you do not agree, do not purchase or access the Program.

1. PROGRAM START DATE & PRE-WEEK ACCESS

The Program begins immediately upon enrollment, which includes:

  • Granting access to the coaching platform or app

  • Delivery of onboarding instructions

  • Access to Pre-Week routines, PDFs, trainings, and educational materials

  • Completion and review of required forms and questionnaires

  • Submission and analysis of posture assessment photos/videos

  • Time spent reviewing materials and preparing the Client’s personalized program

Client acknowledges that these onboarding steps constitute Program services and that the Program is considered in progress from the moment access is granted.

2. PROGRAM LENGTH OPTIONS

Confidently Aligned, LLC offers multiple coaching durations:

  • 12-Week Reset Coaching Program

  • 24-Week Rebuild Coaching Program

  • 48-Week Identity Shift Coaching Program

By enrolling, Client understands and agrees that:

  • They are committing to the specific Program duration selected at checkout.

  • All Terms outlined in this Agreement fully apply to the chosen Program length.

  • The Program cannot be shortened, downgraded, canceled, paused indefinitely, or transferred.

  • Payment obligations remain in full effect regardless of Client participation, completion, schedule changes, health circumstances, or personal preferences.

The Program duration begins at the time of enrollment and includes all coaching phases, trainings, assessments, and check-ins associated with that Program.

3. PROGRAM DELIVERABLES

Deliverables may include, depending on the Program purchased:

  • Access to the coaching app and materials

  • Personalized workout or posture-correction programming

  • Educational trainings, posture tutorials, and guides

  • Posture assessments and re-assessments

  • Exercise video reviews and feedback

  • Accountability check-ins

  • In-app messaging support during stated business hours

  • Ergonomic recommendations


Client understands that their results depend on their participation and adherence to the Program.

4. CLIENT RESPONSIBILITIES

Client agrees to:

  • Complete onboarding forms and assessments on time

  • Communicate injuries or concerns promptly

  • Follow program instructions

  • Upload assessment or exercise videos when requested

  • Engage in weekly check-ins

  • Maintain communication through the app

Lack of participation is not grounds for refund or program extension.

5. COACH RESPONSIBILITIES

Coach agrees to provide:

  • Program deliverables as outlined on the sales page and onboarding materials

  • Personalized guidance based on Client’s goals and assessments

  • Reasonable communication support

  • Program updates according to schedule

  • Timely feedback within stated boundaries

Coach does not provide:

  • Medical care

  • Emergency response

  • In-person services

  • 24/7 messaging

  • Guaranteed results

6a. 7-Day Clarity & Commitment Guarantee (Limited, Non-Retroactive)

Notwithstanding anything else in this Agreement:

a. The 7-Day Clarity & Commitment Guarantee applies only to new clients who enroll in a coaching program on or after the Effective Date listed above. This guarantee is not retroactive and does not apply to any client who enrolled prior to that date.

b. Under this guarantee, a Client may request to withdraw from the coaching program and receive a refund only if all of the following conditions are met:

  • The request is submitted in writing within seven (7) calendar days of the Client’s official Program Start Date;

  • The Client has completed all required onboarding steps as communicated by the Coach; and

  • The Client has submitted their first required coaching check-in within the same seven (7)-day period.

c. Refund requests under this guarantee must be submitted via email to the Company’s designated support email address with the subject line “Clarity Guarantee Request.”

d. If all conditions outlined above are satisfied, the Company will issue a refund of fees paid for the coaching program. Refunds may take up to 10 business days to appear on the original method of payment.

e. This guarantee does not constitute a results-based guarantee. The Client acknowledges that coaching outcomes depend on individual consistency, communication, and participation.

f. After the seven (7)-day Clarity & Commitment Guarantee period expires, all fees are final and non-refundable, and the standard No-Refund Policy outlined below applies in full.


6b. PAYMENT, REFUNDS & NO-CANCELLATION POLICY


Except as expressly stated in Section 6A (7-Day Clarity & Commitment Guarantee), all payments are final, non-refundable, and non-transferable.


Refunds will NOT be provided for:

  • Change of mind

  • Financial hardship

  • Dissatisfaction with Program format

  • Schedule conflicts

  • Surgery or medical changes

  • “Not what I expected”

  • Lack of participation

  • Failure to read Program details

  • Technology issues on the Client’s side

Client understands they are paying for:

  • Reserved coaching availability

  • Time invested in onboarding and program preparation

  • Immediate access to information, intellectual property, and expert support


7. UPGRADE POLICY FOR COACHING PACKAGES

Clients enrolled in the 12-week or 24-week coaching programs may, within the first 30 days of their original program start date, upgrade to a longer coaching package (24-week or 48-week) and pay only the difference between the original package price and the upgraded package price. Upgrades requested after the 30-day window will require the full investment of the new program, regardless of prior payments or remaining time in the original program. All upgrades are subject to the same no-refund and cancellation policies as outlined herein.

8. CHARGEBACKS & PAYMENT DISPUTES

Client agrees not to initiate a chargeback with their bank.
If a chargeback is filed, Company will:

  • Submit this Agreement and proof of access

  • Seek recovery of fees and damages

  • Terminate Client access immediately

Client must attempt resolution with Company before any dispute.

9. PAUSE POLICY

Pausing is a courtesy, not a right, and is granted at Coach’s discretion.

Unless otherwise stated:

  • Pauses may be granted for up to 12 months

  • Pauses do not stop payments

  • Pauses do not extend refund rights

  • Pauses do not guarantee the same program structure upon return

10. INTELLECTUAL PROPERTY & LICENSE

All content—including videos, workouts, assessments, PDFs, and trainings—is the exclusive property of Confidently Aligned, LLC.

Client receives a personal-use-only license and may NOT:

  • Share materials

  • Copy or resell content

  • Distribute any portion

  • Create derivative programs

  • Allow others to access the app under their login

Violation results in immediate termination without refund and possible legal action.

11. HEALTH & MEDICAL DISCLAIMER

Client acknowledges:

  • Coach is not a doctor or medical professional

  • Program is not medical advice

  • Client must consult a physician before participating

  • Client participates voluntarily and assumes all risk

  • Injuries, discomfort, or adverse reactions are the Client’s responsibility

12. ASSUMPTION OF RISK & LIABILITY RELEASE

Client voluntarily assumes all risks associated with fitness and posture training and agrees to release Confidently Aligned, LLC and its representatives from all liability for injury, damages, or losses.

13. TECHNOLOGY REQUIREMENTS

Client is responsible for:

  • Reliable device

  • Internet connection

  • Uploading videos as requested

  • Maintaining access to the app

Tech issues do NOT pause, refund, or extend the Program.

14. COMMUNICATION POLICY

Coach responds to messages within 24–48 business hours, Monday–Friday.

Client acknowledges:

  • Communication is not instant

  • After-hours or weekend replies are not guaranteed

  • Feedback is delivered within reasonable timeframes

15. TERMINATION FOR MISCONDUCT

Company may immediately terminate access without refund for:

  • Harassment

  • Disrespectful communication

  • Discrimination

  • Boundary violations

  • Sharing proprietary content

  • Attempting a chargeback

16. TESTIMONIALS & MARKETING CONSENT

Client agrees that voluntary testimonials, wins, or feedback may be used for marketing unless Client opts out in writing.

Assessment photos/videos are never shared without explicit written permission.

17. DISPUTE RESOLUTION

If a concern arises, Client must notify Company.
If unresolved, all disputes proceed to binding arbitration in the State of Texas.

Client waives the right to:

  • File lawsuits

  • Join class actions

  • Pursue jury trials

18. GOVERNING LAW

This Agreement is governed by the laws of the State of Texas.

19. ENTIRE AGREEMENT

This Agreement constitutes the full understanding between Client and Company. No additional oral or written statements modify this Agreement.


By purchasing and enrolling in 1:1 Coaching Services, the Client acknowledges they

have read, understood, and agreed to the terms above.